Welcome to the BIGBOYCOUNCIL.COM website which is operated by or for BIG BOY COUNCIL, its affiliates or related companies. The following terms govern your use of and/or purchase of products from the website. Be advised that your use of the website constitutes your agreement to follow and be bound by all of the following terms and conditions.
TERMS OF USE
SITE CONTENTS
Unless otherwise noted, all contents of this Site, including images, illustrations, designs, icons, photographs, video clips, and other materials that appear as part of this website are copyrights, trademarks, trade dress and/or other forms of intellectual property owned, controlled and/or used under license or with other legal authority by BIG BOY COUNCIL. The website as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by BIG BOY COUNCIL.
The contents of this website, and the website as a whole, are intended solely for personal, non-commercial (other than for the purchase of merchandise from the website) use by the users of the website. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents or any related software without our prior written consent.
ORDER PROCESSING AND SHIPPING
ORDER PROCESSING
Once an order is placed on our website, please allow 1-3 business days for the order to be processed. All orders should receive an order confirmation notification via email at the completion of the order. A shipping notification will follow after your order is processed containing your orders tracking number. Sometimes our notifications can be labeled as Spam/Junk by your email provider. As this is out of our control please make sure to add info@bigboycouncil.com to your address book to ensure delivery of our notifications. If you have registered an account with your order all order status information can also be found online within "My Account"
*If you have not received a tracking number, but received confirmation that you order was shipped, please contact info@bigboycouncil.com immediately for your tracking number.
SHIPPING
Our complete Shipping Policy can be viewed HERE
We normally ship via USPS offering customers First Class Mail, Priority Mail and Express Mail services. Some items on our site may require a different shipping method such as Fed Ex or UPS. We offer shipping to both domestic and international destinations.
PRE-ORDER ITEMS
All orders containing pre-order items will be shipped beyond our standard processing times. Estimated ship dates are provided but are subject to any potential delays and changes. All pre-order orders containing non pre-order items will be shipped together with the pre-order items.
All Preorder items are final sale.
ORDERS PLACED DURING SALES, HOLIDAYS, AND OTHER HIGH VOLUME TIMES
Special circumstances such as national holidays or sales may delay processing times. Although we will do our best to get orders out as soon as possible please allow 3-5 business days in these circumstances. The transit time of shipping for domestic and international orders may also be delayed by up to an additional 14 days. Please keep this in mind when ordering. (These are some of the specific holidays that you should consider-- including, but not limited to: Veteran’s Day, Memorial Day, 4th of July, Thanksgiving, Black Friday, Cyber Monday, Christmas, etc.)
**If you have not received your order after 3 weeks from the date you ordered with us, please contact us immediately.
For more information regarding all shipping rates, transit times, and all other shipping concerns please see our complete Shipping Policy HERE
RETURNS AND EXCHANGES
Our full Return Policy can be viewed HERE
Our goal at BIG BOY COUNCIL is customer service and satisfaction. If, for any reason, you are not happy with our product we are more than willing to do an exchange or issue you store credit.
If you have purchased an item from BIGBOYCOUNCIL.COM, you may exchange it for a different color, size or style of equal or lesser value. You have 7 days from when your order was received to return the item(s) to make an exchange (i.e. If your order was delivered on the 1st, you have until the 8th to contact us about making a return).
Exchanges may be unavailable during High Volume Sales periods as inventory is constantly adjusted. In these cases items can be returned for store credit. The credit can be applied to any size exchange or purchase from the site.
Preorder items are not subject to these terms. All Preorder items are final sale.
Prior to returning the item(s) you must contact us and wait for a reply confirmation.
You may reach us via “Contact Us” or directly emailing info@bigboycouncil.com
When shipping your item(s) back to our warehouse, please include:
A copy of your original invoice and a copy of the correspondence regarding your exchange. Please also write your order number visibly on the package. Items not in the same condition as it was when you received it are subject to a minimum 15% restocking fee. All exchanges are dependent on current stock availability and condition of product upon inspection. If we do not have the item available, we can issue you store credit. If the exchange item(s) is of lesser value than a store credit will be provided for the difference.
Customers are responsible to pay all shipping fees involved when an exchange or a return for store credit is requested. Failure to pay the shipping fees will result in the CANCELLATION of your exchange and store credit may be automatically disbursed. Shipping fees are non-refundable.
Please allow 7-10 business days from when it is delivered for your exchange/return to be processed. If an exchange was requested the customer will be billed via email for reshipment costs unless otherwise stated.
All exchanges are to be shipped via insured traceable mail in a secure package to the following address (We are not liable for packages lost in transit; please have a tracking number for your reference and proof):
ATTN: RETURNS
PO Box 7502
NORTH BRUNSWICK, NJ 08902
If ever you require an exchange or return as a result of an error made by us, such as an incorrect size, style, or defect we will ship the exchange and provide return postage at our cost.
PLEASE NOTE: NO EXCHANGES will be eligible on Pre-order items or sale and significantly discounted items including but not limited to: Black Friday, Cyber Monday, and items displayed under the “Sale” section on BIGBOYCOUNCIL.COM. We recommend you contact us prior to ordering, to inquire about a particular item being eligible for exchanges or store credit.
BIG BOY COUNCIL reserves the right to refuse exchanges requested from orders made on special sales and from items purchased under the Sales Category on our online site and Preorder items. THESE ARE FINAL SALE.
Find complete details regarding our Return Policies HERE
REFUNDS
NO REFUNDS WILL BE ISSUED ON ANY ITEMS PURCHASED FROM WWW.BIGBOYCOUNCIL.COM. STRICTLY EXCHANGES OR STORE CREDIT ONLY.
OTHER CONDITIONS
Order Acceptance Policy
Your receipt of an electronic and/or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. BIG BOY COUNCIL reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
We apologize for any inconvenience this may cause. If you are not fully satisfied with your purchase you may return it in its original condition, with the original packing receipt within 7 days of delivery, subject to compliance with all other terms and conditions of the BIGBOYCOUNCIL.COM Return Policy. Please refer directly to that policy for additional information.
FRAUD PREVENTION
BIG BOY COUNCIL takes fraud prevention very seriously. We will continually work to protect the security of our customers. We reserve the right to flag any online order for fraud prevention purposes. This may cause delays in processing. Customers are encouraged to provide accurate contact information and customer service representatives will make any correspondence attempts to the contact information provided. Flagged orders may be held from processing to await explanation regarding the variance between the billing and shipping information provided.
First-time orders from new customers at above-average dollar amounts may only be authorized to ship to the billing address provided. Orders submitted using unsupported credit card information (often international) may be asked to confirm authorization by submitting a government-issued identification card that matches the information on file with the bank for the credit card holder. International customers who elect to ship to freight forwarding/drop shipping companies may have their orders canceled at managerial discretion.
CORRECTION OF ERRORS AND INACCURACIES
The information on this website may contain typographical errors or inaccuracies and may not be complete or current. BIG BOY COUNCIL therefore reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time with or without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing, product availability or otherwise.